Although I have done many transitions on Intel and Windows Infrastructures in Domestic Market in India, this time I was a part of a very strong transitioning team to transition an International Infrastructure project.
I was in AZ, USA in last November and stayed there for about a month for knowledge transfer and documentation of the current state of infrastructure and used a sequential process centric transitioning to enable customers to experience the benefit of off-shoring. The new model is going to be a global infrastructure support model and will have presence in Mexico, Romania, USA and India.
That was really a nice experience! Meeting with new people, understanding their views, the different perceptions and ideas on life, profession and technologies was exciting me. Soon I came to know that it is not easy to work with people from different regions of the globe. To understand them, to understand their culture, the behavior, the accent, the professional approach of doing the work came out as a challenge and it was not easy to present yourself and make people understand your own view.
I will talk about my team which I feel is really great, very hard working, very strong set of people, self initiator and I think crazy too... We were working at least sixteen hours a day to cut short the transitioning time. I personally feel that I got to do a lot of important work starting from Inventory, tagging of the servers, collecting information/knowledge and documenting the client's infrastructure to visiting datacenters across three states in US and meeting the current staff.
I made few good friends and visited a colleague’s family which was a good opportunity to understand people from different countries. I had real fun too, visited Disneyland in Anaheim and saw Grand Canyon then enjoyed lot of different varieties of food like, Thai, Chinese, Mexican, American, Italian, Mongolian and Indian too.
Currently I am back to India, training new people from Romania, Mexico and India in the project, those are going to support the Intel and Windows infrastructure and also setting up the support model in India.